Support Software Built Around Simplicity.
NST builds and operates its own support software so managed businesses get one direct experience for monitoring, protection, automatic remediation, and secure technician access.
Monitor. Protect. Repair. Connect.
NST software is proprietary to New Standard Technologies and designed from the ground up around one goal: make business IT support simpler for the client.
Managed businesses stay connected in the background so NST can keep an eye on endpoint health and respond without making employees learn a collection of support tools. Quick Support provides the same clean NST experience when an attended session is needed.
Your Devices Stay Protected and Support-Ready.
For managed business clients, the NST agent runs quietly in the background. It gives NST visibility into endpoint health, provides endpoint protection, watches for Windows and security problems, automatically repairs supported issues, and keeps the device ready for secure unattended support.
Watch endpoint health, Windows status, protection, storage, alerts, and other important conditions.
Provide active endpoint protection as part of the managed environment.
Automatically correct supported Windows and security issues when possible.
Allow NST to securely reach managed devices when hands-on technician support is needed.
CLIENT-PC-01
Device ID: 123 456 789
Agent: Current
Status: Managed agent connected
Support: Unattended access ready
Microsoft Windows 11 Pro
Edition: Professional · 64-bit
Activation: Activated
Updates: Healthy
Protection: Active
Business Workstation
CPU: Business-class processor
Memory: 32 GB
Storage: 2.1 TB free
Network: Online
Endpoint Healthy
Uptime: 2d 17h
Defender: Real-time protection on
Signatures: Current
Automatic repair: Enabled
NST has not reported any unresolved health alerts for this device.
Less Waiting for Problems to Become Tickets.
Managed support gives NST a better chance to identify and correct issues before they interrupt the workday. And when a technician does need to connect, the device is already part of the NST support environment.
Ready for Remote Support
Give the ID and temporary password below to your NST technician. You will be asked to approve the connection before remote control begins.
Need Help Right Now? Open One App.
Quick Support is the lightweight option for attended sessions. Open the app, provide the temporary ID and password to NST, approve the connection, and you're ready to work with a technician.
Only Share Access When You Are Already Working With NST.
Never provide a remote-support ID, password, or access code to an unexpected caller, text message, email, pop-up, or website. NST will not ask you to grant attended remote access out of the blue. Only share Quick Support connection information while you are actively communicating with NST about a support request.
The Complexity Stays Behind the Scenes. Support Stays Simple.
NST software is being developed around the support experience itself — not as a separate product customers have to learn.
TALK TO NST