UltraViewer
The primary remote-support client used by NST for Windows computers. Always download it from the official vendor page.
OFFICIAL DOWNLOADCLIENT RESOURCES · TECH TOOLS
Support Should Be Simple.
Need remote help? Start here. NST keeps the tools we actually use in one easy place so you can get connected quickly without hunting through old emails or download links.
Fast Remote Support
Official Downloads
Clear Instructions
NST SUPPORT DESK
READY TO CONNECT
REMOTE SUPPORT
Connection Details
YOUR ID
••• ••• •••
PASSWORD
••••
Only share connection details while you are actively working with New Standard Technologies.
REMOTE SUPPORT
Need a Hand? Let’s Get Connected.
NST primarily uses UltraViewer for Windows remote-support sessions. Download it from the official UltraViewer website, open the application, and keep the ID and Password on screen until we ask for them.
NST REMOTE SUPPORT TOOL
UltraViewer for Windows
UltraViewer lets NST see and control your computer during an active support session, making it possible to diagnose and resolve many issues without waiting for an on-site visit.
DOWNLOAD ULTRAVIEWER
THREE SIMPLE STEPS
From Download to Support
01
Download & Open
Use the official UltraViewer download button and launch the application on the computer that needs help.
02
Call or Speak With NST
Make sure you are actively communicating with New Standard Technologies before sharing any remote-access information.
03
Provide Your ID & Password
Read the temporary connection details shown in UltraViewer when requested. We’ll take it from there.
Remote Support Safety
Only provide your UltraViewer ID and Password when you are actively working with NST. Never provide remote-access credentials to an unexpected caller, text message, pop-up, or email claiming to be support.
TECH TOOLS
Quick Access When You Need It
We’ll Point You to the Right Tool.
Some situations call for a different utility or support method. Rather than filling this page with unnecessary downloads, NST will tell you exactly what you need for the job.
CALL (385) 317-8109QUICK ANSWERS
Remote Support Without the Guesswork.
The goal is the same as everything else NST does: keep support straightforward, transparent, and easy to use.
What information do I give NST?
When you are actively on the phone or otherwise communicating with NST, provide the temporary ID and Password displayed by UltraViewer. Do not send those details to anyone else.
Do I need to understand the software?
No. Download it, open it, and NST will walk you through the rest. The point of this page is to make getting connected as simple as possible.
What if I am using a Mac?
UltraViewer’s official documentation currently lists Windows as its supported desktop platform. Contact NST and we’ll use an appropriate alternative for your device.
Should I trust an unexpected remote-support request?
No. If anyone unexpectedly asks you to install remote-control software or provide a connection code, stop and verify who you are speaking with. NST will only request access as part of an active support conversation.